Terms and Conditions

I, Louisa McConachie (herein after referred to as I, my, me, our or the “Owner”) offer short term rental of a house at Knockanbuie Farm, Nairn, IV12 5NY (the “Property”) to the person named as the lead person on the booking form (herein after referred to as you, your or as the “Guest”).

1. Making a booking:

A booking can be made by e-mail or direct through our website. Our terms and conditions are available at www.knockanbuie.com (our “website”).

A contract between you and the Owner will come into existence when I receive your 25% non-refundable reservation deposit and confirm your booking. By submitting a booking request, it is deemed that you have read and agree to the terms and conditions on our website.

Bookings made less than 6 weeks before your arrival date must be accompanied by the full amount of the holiday charge and a £200 refundable good housekeeping deposit (if requested).

The maximum holiday period for any booking is 28 consecutive days, subject to availability.

2. Booking Changes:

If you need to change your booking after confirmation you must email knockanbuie@gmail.com as soon as possible and we will try to meet your requirements wherever possible.

If you add people to your booking, they are added on the understanding that they have accepted these terms and conditions.

The Owners reserve the right to charge cancellation fees if the number of nights booked is reduced or dates are changed. We will issue a revised booking email to confirm your changes.

3. Cancellations:

Please note the reservation deposit is non-refundable.

Providing the Owner receives e-mail notification of cancellation not less than 6 weeks prior to the arrival date, the Guest will forfeit the deposit but will not be liable to pay the balance. It is the responsibility of the Guest to ensure the cancellation email reaches the Owner.

If the cancellation is less than 6 weeks prior to the arrival date the full balance remains payable.

Your booking will not be cancelled by the Owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and I will promptly refund all payments made for your stay at Knockanbuie Farm, unless the reason for cancellation is failure to pay the final balance. Owner liability for cancellation will be limited to payments made to the owner.

4. Rental Rates:

The Guest will be responsible for the total rental price of the Property. The Owner reserves the right, at any time before a booking is confirmed to amend the rental rates applicable to the Property. Once the booking has been confirmed, the cost of the rental will be fixed, subject only to change in the rental cost, in the sole discretion of the Owner, where a clear error has been made.

5. Payment:

Payment of the remaining balance of the agreed rental cost (total price less the non-refundable reservation deposit) plus the good housekeeping deposit (if requested) must be paid 6 weeks prior to arrival.

Where bookings are made within 6 weeks of arrival, full payment must be made at the time of booking.

The balance must be paid no later than six weeks before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation and the Guest will remain liable to pay the balance of the rent.

6. Party Size:

The maximum capacity the Property accommodates is 6 people, plus one additional infant under the age of two. Persons under 18 years of age must be accompanied by parents or responsible adults. Permission must be obtained in writing from the Owner if persons not listed at the time of booking are to visit the property and use the facilities – At no time can these guests stay overnight at the Property.

The Owner reserves the right to refuse admittance if these conditions are not met. Failure to comply will render the booking void, with a requirement to vacate the property immediately, no compensation will be paid, and the security deposit will be forfeited. The Property cannot be shared or sub-let without the express consent of the Owners and only the persons shown on the booking form are permitted to stay in the Property.

The owner reserves the right to refuse a booking without giving any reason.

7. Fire safety:

Non-compliance of any of the following will result in a forfeit of the security deposit and guests could be asked to leave without refund.

For the safety and comfort of all our Property guests, smoking is not permitted inside at any time.

The use of candles in the Property is not permitted.

Charging of electric vehicles is not permitted from any of the Property sockets.

No fireworks of any description are to be brought to the Property or used.

All the Property's external doors are keyless exits, it is your responsibility to keep them clear to ensure a fast and safe exit from the house should a fire start or the alarms sound.

8. Insurance:

We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

9. Check in and Check out:

Check-in normally commences at 4pm, unless otherwise agreed, and guests are required to check-out of the property by 10am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.

10. Returnable Good Housekeeping Deposit:

Please treat the facilities and accommodation with due care so that other guests may continue to enjoy them. If you notice damage in the property, please let me know immediately so that I can take appropriate action. If there have been any breakages during your stay I would be grateful if you could advise me before you leave. The Property will be inspected at the end of the holiday and you may be charged for any loss or damage found.

The good housekeeping deposit will be fully refundable within 1 week after your departure from the Property, providing there are no claims against it. Claims include but are not limited to: – additional costs caused by guest misuse of equipment, damage of any kind, excessive cleaning costs or excessive use of electricity / water. The Guest will be held responsible for all additional costs, which exceed the good housekeeping deposit, and any additional sums must be paid within 14 days of your receipt of an invoice setting out these additional items.

11. Owner Access:

The Owner shall be allowed access at any reasonable times during your stay, and wherever possible will provide reasonable advance notice.

12. Responsibilities:

All persons forming the party of the Guest whether or not they are stated on the booking form are responsible for the care of the Property and are expected to take reasonable care of it, turning off all unused items, and closing of property windows and locking of external doors when you leave the property unoccupied. Failure to comply could result in the named persons (jointly and/or severally) being held responsible for the cost of losses and damage incurred in the event of a burglary whilst the Property is unoccupied.

Guests are responsible for the safety and security of their children at all times. Never leave children without adult supervision. Do not permit anyone in your party to climb on the stone walls surrounding the Property.

Bedding and towels provided are not to leave the Property (with exception of the beach towels and picnic rug provided). At the end of the rental period, all utensils, furnishings, walls, and fittings must be left clean and tidy.

The Guest is responsible for leaving the Property in good order and in a reasonably clean condition.

13. Code of Conduct:

Pets, vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by pets or smoking will be at the expense of you.

The Property is located within a rural area with neighbouring farms and livestock in fields adjacent to the property. Please do not do anything that is likely to inconvenience neighbours or frighten the livestock.

In the event that any member of your party behaves in a way that is likely to cause distress, danger or annoyance to any other holidaymakers or residents the Owner reserves the right to terminate your contract immediately and forthwith with a requirement to vacate the property immediately. The Owner will not be liable for any costs you will incur, nor shall we pay any compensation, nor make any refunds due to this action.

14. Limitation of Liability:

Nothing in this clause or these terms will limit the Owner's liability for death or personal injury caused by the gross negligence of the Owner.

Subject to the preceding sentence, the Owner accepts no liability whatsoever for death, personal injury, accidents, loss or damage, to persons or personal belongings howsoever else caused. The use of the Property, its amenities are at the guests own risk.

The Owner cannot accept liability for the sudden failure of equipment at the Property but will take immediate and reasonable action to rectify any such failure upon notification by the Guest.

15. Force Majeure:

The Owner accepts no liability whatsoever and no compensation or any other payment will be made if any cancellation or change to the terms of your booking becomes necessary due to war or threat of war, riots, civil commotion, terrorist activities, industrial disputes, natural and nuclear disasters, epidemic or pandemic, national emergency, Act of Government, Act of God , flood, adverse weather conditions, building or construction in progress within the community, technical problems with transportation, closure or congestion of airports, alterations or cancellation of schedules by carriers, loss of mains electricity or gas supplies, or any other events beyond our reasonable control.

16. Complaints:

In the unlikely event that you should have a problem with the Property, please bring this to my attention immediately so I can investigate and attempt to resolve the issue.

If you do not bring your complaint to our attention immediately, you will have not allowed me the opportunity to satisfactorily resolve your problem – in these circumstances, I will be unable to assist you with your complaint – I cannot try to put things right for you when you have returned home.

17. Governing Law:

These terms and conditions are subject to and shall be construed in accordance with the laws of Scotland and all parties hereby submit to the exclusive jurisdiction of the Scottish Courts. If any provision hereof is held to be illegal, invalid or unenforceable under any present or future laws, such provision shall be fully severable and the terms and conditions herein shall be construed and enforced as if such illegal, invalid or unenforceable provision had never been made a part hereof. The remaining provisions herein shall remain in full force and effect and shall not be affected by such illegal, invalid or unenforceable provisions or by their severance here from.